The Financial Services and Pensions Ombudsman has published 200 decision made on complaints to financial institutions. Seventy-two complaints were either fully, substantially or partially upheld. The Ombudsman, Ger Deering, has said he is happy that financial institutions are applying decision to groups of customers after a decision has been made. He also highlighted the recurring issue of providing inaccurate or incorrect credit information, which can lead to serious problems for the customer, including the refusal of credit.